Privacy Policy

When you place an order or register on our site, we collect the following information:

• Personal identification: Name, email address, mailing address, phone number
• Payment information: Processed securely by Shopify Payments — we never store full card details
• Order information: Products purchased, order history, shipping preferences
• Technical data: IP address, browser type, pages visited, time on site (via Shopify analytics)
• Communications: Messages you send us via email or our contact form

We use your information to:

• Process and fulfill your orders
• Send order confirmations, shipping notifications, and receipts
• Respond to customer service inquiries
• Send marketing emails if you've opted in (you can unsubscribe anytime)
• Improve our website and product offerings
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

We share your information only with trusted service providers necessary to operate our business:

• Shopify: Our e-commerce platform that powers the store and processes payments
• Gelato: Our print-on-demand fulfillment partner who prints and ships your orders (receives your name and shipping address)
• Shipping carriers: For order delivery tracking
• Email marketing platforms: If you've opted into our newsletter

All third-party providers are bound by confidentiality obligations and may not use your data for their own purposes.

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. We use:

• Essential cookies: Required for the store to function (cart, checkout, session)
• Analytics cookies: To understand how visitors use our site (via Shopify Analytics)
• Marketing cookies: If enabled, to show relevant ads on other platforms

You can disable cookies in your browser settings, though this may affect store functionality.

We take data security seriously. Our website uses SSL encryption (HTTPS) for all transactions. Payment processing is handled by Shopify Payments, which is PCI DSS compliant. We never store full credit card numbers on our servers.

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority (EU/UK residents)

To exercise any of these rights, contact us at hello@dupichebeauty.shop.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for 7 years for tax purposes.

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our site after changes constitutes acceptance of the updated policy.